If a product is damaged, broken or incorrect upon delivery, you must please inform me in writing by emailing tillydeharde@gmail.com within one working day of receiving it. I will require the following information to assess if the return is related to damage or an error:
- photograph of the outer box (including whether it has a Fragile sticker or not);
- photograph of the inside of the box, including the inner packaging; and
- photograph of the damaged item.
If necessary, I will arrange collection of the product from you at no charge. Once I have inspected the product or photographs and validated your return (if needed), I will, according to your preference:
- replace the product (if available); or
- issue a refund voucher for the purchase price of the product
